Bow Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Bow Man And Van provides removal, delivery, transport and related moving services to customers in the United Kingdom. By making a booking, requesting a quote, or allowing our team to begin work, you agree to be bound by these terms. They are intended to be clear, fair and practical, so that both the customer and Bow Man And Van services understand what is expected before, during and after the job.

For the purpose of these terms, references to “we”, “us” and “our” mean Bow Man And Van, and references to “you” and “your” mean the customer, including any person acting on the customer’s behalf. These terms apply to all standard man and van removals, collection and delivery work, item transport, loading and unloading, and any other service we agree to provide in writing or verbally.

We reserve the right to update these terms from time to time. The version in force at the time of your booking will normally apply to your service unless a later written amendment has been agreed by both parties. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.

1. Booking Process

All bookings are subject to availability. A booking may be made by phone, email, online form, or any other method we make available. When you request a quote for a man and van service, you should provide accurate details, including the collection and delivery addresses, access conditions, type and quantity of items, floor levels, parking restrictions, and any special handling requirements. The quote is based on the information you provide, and if the details change, the price or service time may also change.

Once a quote is accepted, the booking is only confirmed when we have acknowledged it and, where required, received a deposit or booking fee. We may ask for photographs, measurements, or a fuller description of the items before confirming the work. It is your responsibility to ensure that the booking details are correct and that anyone making the booking on your behalf has authority to do so.

If we arrive and the actual work differs materially from the information supplied, we may adjust the price, revise the expected completion time, or decline to carry out the service if it is unsafe or impractical. Examples include unexpectedly heavy items, limited access, extra flights of stairs, insufficient parking, or additional stops not previously agreed. We will act reasonably in making any such decision.

2. Payments

Payment terms will be stated at the time of booking or on the invoice. Unless agreed otherwise, payment is due immediately upon completion of the service. We may accept bank transfer, card payment, cash, or other payment methods at our discretion. Any deposit or advance payment is usually non-refundable except where we cancel the job or where a refund is required under these terms or applicable law.

If payment is not received when due, we may charge reasonable late-payment fees or recovery costs, to the extent permitted by law, and may suspend future services until the outstanding amount is paid. Prices quoted are generally exclusive of extraordinary costs unless otherwise stated, such as tolls, congestion charges, parking fines caused by inadequate instructions, waiting time beyond the included allowance, or additional labour required because the service scope has changed.

3. Cancellations and Rescheduling

You may cancel or reschedule your booking by giving us notice as early as possible. If you cancel more than 48 hours before the scheduled start time, no cancellation charge will usually apply unless we have already incurred non-recoverable costs on your behalf. If you cancel within 48 hours of the booking, a cancellation fee may be charged to reflect reserved time, administrative costs, and any preparatory work already carried out.

Where cancellation occurs on the day of the booking, or after the team has already been dispatched, you may be charged the full or partial booking amount depending on the circumstances and the amount of work completed or time reserved. If we need to reschedule due to vehicle issues, staffing changes, safety concerns, severe weather, or any event beyond our reasonable control, we will notify you as soon as reasonably practicable and offer a new date or a refund of any amount paid for the affected service where appropriate.

4. Customer Responsibilities

You must ensure that the items to be moved are ready for collection at the agreed time, suitably packed where packing is your responsibility, and accurately described. Fragile items, valuables, documents, cash, jewellery, passports, and irreplaceable items should be kept with you unless we have expressly agreed to handle them. If you ask us to move items of special value, you must tell us in advance so that we can decide whether the item can be accepted and whether any extra protection or insurance is needed.

You are responsible for securing permissions needed for parking, building access, lift use, estate access, or entry to private roads if applicable. If access is delayed or blocked due to matters outside our control, waiting time charges may apply. You must also ensure that the goods are lawful to transport and that no prohibited, dangerous, or undeclared waste is included unless we have agreed in writing to deal with it.

5. Our Liability

We will carry out our work with reasonable care and skill. However, liability is limited to direct loss or damage caused by our negligence, breach of contract, or failure to exercise reasonable care in the performance of the agreed service. We are not responsible for indirect or consequential losses, including loss of profit, loss of opportunity, or business interruption, except where such exclusion is not permitted by law.

If we are liable for damage to items handled by us, our responsibility may be limited to the lesser of the repair cost, the replacement value, or the amount recoverable under any insurance in place, subject always to any mandatory legal rights you may have. We are not liable for damage arising from pre-existing defects, inadequate packing by you, unstable furniture, hidden weaknesses, or items that are not fit for transport. We are also not responsible for damage caused by unavoidable movement during loading, transport, or unloading where the item was reasonably handled and secured.

6. Waste Regulations and Disposal

If our Bow Man And Van removals service includes taking away waste, unwanted goods, or recyclable materials, you must ensure the waste is accurately described before collection. We only remove waste where the law permits and where we have agreed to do so. We operate in accordance with applicable UK waste laws and expect customers to cooperate fully with lawful waste transfer and disposal requirements.

We do not accept illegal waste, hazardous waste, clinical waste, asbestos, chemicals, pressurised containers, oils, solvents, batteries beyond permitted categories, or any material requiring specialist handling unless specifically agreed and legally permitted. If waste is handed to us, you confirm that you have the right to transfer it and that it is not contaminated or mixed in a way that would breach environmental rules. We may refuse collection where we believe the waste is unsafe, unlawful, or misdescribed.

When waste is removed by us, we may issue or retain records required by law, and we may pass waste to licensed facilities or contractors only. You must not place prohibited items in with general load contents without telling us. Any costs, penalties, cleanup expenses, or enforcement action caused by inaccurate waste descriptions, unlawful disposal instructions, or undeclared hazardous material may be charged to you where permitted by law.

7. Delays, Access Issues, and Force Majeure

Although we aim to arrive and complete work within the planned time, arrival times are estimates unless a fixed time has been expressly guaranteed in writing. Delays may occur because of traffic, road closures, weather, customer access problems, building restrictions, or other circumstances beyond our control. We are not liable for delay where we have taken reasonable steps to manage the booking and keep you informed.

If an event occurs that is outside our reasonable control and prevents or delays performance, including severe weather, accident, vehicle breakdown, strikes, civil disruption, or legal restrictions, we may suspend the service, reschedule, or cancel the affected booking. In such cases, our liability will be limited to refunding any payment received for the portion of the service not provided, unless the law requires otherwise.

8. Changes to the Service

If you ask us to make changes after the booking is confirmed, we may revise the price, timing, vehicle size, staffing level, or other service details. Any increase in the scope of work must be agreed before we proceed where reasonably possible. If we believe the requested change creates a safety concern, legal issue, or logistical problem, we may decline the change without being in breach of contract.

9. Insurance and Claims

We may carry insurance appropriate to the nature of our work, but insurance is not a substitute for your responsibility to pack, label, and disclose items properly. If you believe something has been lost or damaged, you must notify us as soon as reasonably possible and provide reasonable evidence of the issue, including photographs, item descriptions, and any relevant supporting information. Failure to notify us promptly may affect our ability to investigate the claim.

Any claim will be assessed fairly and on the basis of the information available. We may inspect the item, obtain quotations, or request proof of value before deciding how to respond. You must not repair, dispose of, or replace a damaged item before giving us a reasonable opportunity to inspect it unless urgent action is needed to prevent further loss. Nothing in these terms limits any statutory rights you may have as a consumer.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where you are entitled as a consumer to bring proceedings in another part of the United Kingdom under mandatory legal rules. If any dispute arises, both parties should first try to resolve the matter in good faith and within a reasonable time before taking formal action.

11. General Provisions

If we do not enforce any part of these terms at any time, that does not mean we have waived our right to enforce it later. No third party has the right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. These terms form the entire agreement between you and us in relation to the service, except for any written variation that has been agreed by both parties. By proceeding with a booking for Bow Man And Van, you confirm that you have read, understood, and accepted these conditions.