Terms and Conditions
Bow Man and Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Bow Man and Van provides removal, man and van, delivery, transportation, and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual, business, organisation or other party who requests and uses our services.
We, us, our means Bow Man and Van.
Services means removal, man and van, delivery, packing, loading, unloading, transportation, furniture assembly or disassembly, and any associated services carried out by us.
Goods means any items, belongings, furniture, equipment, or other property handled, transported, or otherwise dealt with by us in the course of providing the services.
Contract means the agreement between the customer and us for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.
2. Scope of Services
We provide man and van and removal services for domestic and commercial customers, including the collection, loading, transport, delivery, and unloading of goods. Additional services such as packing, materials supply, storage arrangements, and furniture assembly may be offered if agreed in advance.
The precise scope of work, including collection and delivery addresses, access details, dates and times, and any special requirements, will be agreed with you at the time of booking and set out in our booking confirmation where applicable.
3. Booking Process
3.1 You may request a quotation by providing accurate and complete information about the goods, access conditions, property type, parking arrangements, and any special requirements. Quotations are based on the information you provide. If that information is inaccurate or incomplete, we reserve the right to amend or withdraw the quotation or adjust the final charges.
3.2 A booking is not confirmed until we have explicitly accepted it. Acceptance may be given verbally or in writing, including by issuing a booking confirmation. We reserve the right to decline any booking request at our discretion.
3.3 You must inform us of any factors that may affect the booking, such as restricted access, parking limitations, internal or external stairs, lifts, time restrictions, or the presence of unusually heavy, fragile, or valuable items.
3.4 Any changes to the booking details, including dates, times, addresses, or the volume or nature of goods, must be communicated to us as early as possible. Changes may result in an adjustment to the quoted price or require a new quotation.
4. Quotations and Pricing
4.1 Unless stated otherwise, quotations are estimates based on the information provided by you and assume reasonable access and working conditions. Quotations do not include any charges arising from parking penalties, road tolls, congestion charges, waiting time, or delays beyond our reasonable control unless expressly stated.
4.2 Prices may be calculated on an hourly rate, a fixed fee, or a combination of both, as specified at the time of booking. Minimum charges may apply.
4.3 We reserve the right to adjust our charges if:
a. the work is more extensive or takes longer than reasonably anticipated due to inaccurate information, unforeseen access issues, or delays caused by you or third parties
b. additional services are requested or required on the day of the move
c. there are changes in applicable taxes, statutory charges, or other external costs that directly affect the service.
5. Payments
5.1 You must pay our charges in accordance with the payment terms communicated to you at the time of booking. We may require full or partial payment in advance, a deposit to secure the booking, or payment on completion of the service, depending on the nature of the work.
5.2 We accept payment by methods notified to you during the booking process. All payments must be made in pounds sterling unless otherwise agreed in writing.
5.3 If payment is not received when due, we may refuse to carry out or continue the services and may retain possession of goods until full payment is received. We may also charge interest on overdue amounts at the statutory rate or a reasonable rate notified to you, from the due date until payment is received in full.
5.4 You are responsible for any bank charges, card fees, or other payment processing costs applied by your payment provider.
6. Cancellations, Rescheduling and Delays
6.1 If you wish to cancel or reschedule a booking, you must notify us as soon as possible. Cancellation and rescheduling charges may apply, depending on the notice given and the nature of the booking.
6.2 We may apply the following general cancellation charges, unless otherwise agreed.
a. More than 7 days before the scheduled service date. No cancellation fee, and any deposit paid may be refunded or transferred, at our discretion.
b. Between 7 days and 48 hours before the scheduled service date. We may retain a reasonable proportion of any deposit or charge a cancellation fee to cover our costs and loss of business.
c. Less than 48 hours before the scheduled service date or on the day of the service. We may charge up to the full quoted amount.
6.3 If you are not present or do not provide access at the agreed time, or if the service cannot be carried out due to circumstances within your control, this may be treated as a late cancellation and the applicable charges may apply.
6.4 We will use reasonable efforts to provide the services on the agreed date and time but do not guarantee specific start or completion times. We are not liable for delays caused by traffic, weather, accidents, road closures, vehicle breakdown, or other events beyond our reasonable control. In such cases we will take reasonable steps to keep you informed and to complete the services as soon as reasonably possible.
7. Your Responsibilities
7.1 You are responsible for:
a. ensuring that you have the legal right to move the goods
b. providing accurate information during the booking process
c. arranging and paying for suitable parking, permits, and access at both collection and delivery locations
d. ensuring that access to the property is safe, clear, and suitable for our vehicle and team
e. securing or removing any fixtures, fittings, or property that could be damaged during the move
f. properly disconnecting or preparing appliances and equipment for transport unless otherwise agreed.
7.2 You must not request us to transport any goods that are illegal, dangerous, perishable, contaminated, explosive, highly flammable, or otherwise unsuitable for carriage, including but not limited to gas cylinders, fuel, chemicals, or hazardous materials.
8. Excluded and Special Goods
8.1 Unless expressly agreed in writing, we do not accept responsibility for:
a. cash, jewellery, watches, precious metals, stones, or bullion
b. important documents, deeds, manuscripts, art, antiques, or collections of special value
c. animals, plants, or any living creatures
d. perishable items or goods requiring special storage conditions.
8.2 If we agree to handle or transport any items of exceptional value or unusual nature, this will be on the basis of specific prior agreement, and additional charges or special conditions may apply.
9. Packing and Preparation
9.1 If you pack the goods yourself, you are responsible for ensuring that they are properly and securely packed in suitable containers. We are not liable for loss or damage caused by inadequate or unsuitable packing that you or a third party have provided.
9.2 If we provide packing services or materials, we will use reasonable care and skill. However, we are not responsible for any concealed defects in goods or for damage resulting from the inherent nature of the goods.
10. Liability and Limitations
10.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods, or for any other loss arising from our services, is subject to the limitations set out in this section.
10.2 We are not liable for:
a. loss or damage arising from your failure to comply with these Terms and Conditions
b. loss or damage to goods that were already defective, damaged, or not fit for transport
c. normal wear and tear, minor scuffs, or scratches that may occur despite reasonable care
d. damage to goods packed or prepared by you or a third party
e. damage caused by inherent defects, poor construction, or instability of furniture or items
f. loss or damage arising from war, terrorism, natural disaster, severe weather, or other events beyond our reasonable control.
10.3 If we are found liable for loss or damage to goods while in our custody or control, our liability will, so far as permitted by law, be limited to the lower of:
a. the reasonable cost of repair
b. the current market value of the relevant goods
subject to any overall financial limit we have notified to you in writing.
10.4 We are not liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity, even if such loss was reasonably foreseeable.
10.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.
11. Claims and Complaints
11.1 You must carefully inspect the goods and premises as soon as reasonably possible upon completion of the services. If you believe there has been loss or damage, or if you have any complaint about the services, you must notify us as soon as reasonably practicable.
11.2 Any claim relating to loss of or damage to goods should be notified to us in writing as soon as you become aware of it and, in any event, within a reasonable period after completion of the services. We may request evidence such as photographs, receipts, or access to inspect the alleged damage.
11.3 Failure to notify us of any issue within a reasonable period may affect our ability to investigate and, where appropriate, to resolve or compensate your claim.
12. Waste, Disposal and Environmental Regulations
12.1 We are a removal and transport service and not a licensed waste carrier unless explicitly stated. We will not remove or dispose of household waste, construction rubble, hazardous materials, or other controlled waste unless we have agreed to do so in compliance with applicable waste regulations.
12.2 If we agree to remove items for disposal, you confirm that you have the right to dispose of them and that they do not contain hazardous or controlled waste requiring special treatment, unless you have fully informed us and we have explicitly agreed in advance.
12.3 You are responsible for any fines, penalties, or claims arising from inaccurate or incomplete information about the nature of items that you ask us to remove or transport.
12.4 We support safe and lawful disposal practices and may refuse to remove or carry any items where doing so may breach environmental or waste regulations, or where we reasonably consider it unsafe.
13. Access, Property Damage and Parking
13.1 You must ensure that there is suitable access for our vehicle and team at both collection and delivery points. If access is restricted or unsafe, we may decline to carry out part or all of the services, or extra charges may apply.
13.2 We will take reasonable care to avoid damage to property, including driveways, walls, floors, and fixtures. However, we are not liable for damage where:
a. we are required to follow your instructions that involve a risk of damage, and we advise you of that risk in advance
b. access is unusually tight or difficult, and you have agreed to proceed
c. surfaces or structures are not suitable for normal use by vehicles or handling equipment.
13.3 You are responsible for arranging any parking permissions, permits, or bay suspensions required for our vehicle. You will be liable for any fines, penalties, or additional costs incurred due to inadequate parking arrangements or restrictions beyond our control.
14. Insurance
14.1 We maintain appropriate insurance cover for our operations as required by law. This may include motor insurance and, where applicable, public liability cover.
14.2 Our insurance is subject to the terms, conditions, and exclusions of the relevant policies and does not necessarily provide full cover for all goods or circumstances. You are strongly advised to arrange your own additional insurance for high-value or fragile items or for wider protection, if required.
15. Data Protection and Privacy
15.1 We collect and process personal data such as your name, address, and contact details for the purposes of providing our services, managing bookings, and complying with legal obligations.
15.2 We will handle your personal data in a lawful and secure manner and will not sell your details to third parties. We may share information with our staff, contractors, and service partners only to the extent necessary to provide the services or meet legal requirements.
16. Termination
16.1 We may terminate the contract or suspend services immediately if you materially breach these Terms and Conditions, fail to make payment when due, or behave in an abusive, threatening, or unsafe manner towards our staff.
16.2 On termination you will be liable to pay for all services carried out up to the date of termination and any associated costs or charges properly incurred.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any contract between you and us are governed by the laws of England and Wales.
17.2 Any dispute arising out of or in connection with the services or these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection laws.
18. General Provisions
18.1 No variation of these Terms and Conditions is effective unless agreed by us in writing.
18.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
18.3 Our failure or delay in exercising any right or remedy does not constitute a waiver of that right or remedy.
18.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any previous understanding or representation.
